Effective Date: September 12, 2026
Welcome to the official Refund and Returns Policy of KARIM SAAD CLOTHING BRANDS SL, the operator of our e-commerce website www.karimsaadclothing.com. As a Spanish-based brand focused on quiet, well-made minimal everyday essentials that fit every casual moment, we have designed this policy to create a fair, transparent shopping experience for every customer, while strictly clarifying that no standalone partial or full only-refund requests will be approved without the return of the relevant physical product.
1. Core Rule: No “Only Refund” Requests Accepted
We explicitly emphasize that all full or partial refund approvals on www.karimsaadclothing.com are conditional on the customer returning the corresponding purchased physical item to our designated return warehouse in intact, resellable condition. We will never process any pure only-refund application where you retain ownership and possession of the paid product, regardless of the stated reason. This rule applies to all product categories in our store, including our lightweight polyester running caps, organic cotton canvas baseball caps, waist bags, heavyweight canvas tote bags, merino wool beanies and all other stripped-back, no-logo minimal essentials we offer. No customer is eligible to keep a product they paid for while receiving a full or partial monetary refund from us.
2. Eligibility for Returns and Subsequent Refund Approval
To qualify for a return that can lead to an eligible refund, you must meet all the following requirements:
- You submit a formal return application to our support team within 30 calendar days from the date you successfully receive your ordered product.
- The returned item is unused, unwashed, unaltered, and remains in its original factory packaging with all attached tags, labels and protective seals fully intact. The product must show no signs of wear, damage, stains or modification that would prevent us from reselling it as a brand new item to other customers.
- The item you are returning is not listed in our non-returnable exceptions. Custom personalized products made to your exclusive specifications, final-sale clearance items that were marked as non-returnable at checkout, and intimate accessories for hygiene purposes are not eligible for return for quality or non-quality related reasons.
- You must provide the original order number, a clear photo of the intact product and its original packaging, and a brief, valid description of your reason for return when you submit your application.
We do not accept any return request for the sole purpose of getting a refund while keeping the product, and any such application will be rejected immediately without further review.
3. Return Process Steps
- Send your return application to our dedicated support email ordprc@karimsaadclothing.com with your full order details and product photos, and our team will respond with a verified, pre-paid return shipping label and designated local Spanish return warehouse address within 2 business days.
- Pack the product securely to avoid transit damage, attach the provided shipping label, and drop the parcel off at the assigned courier location. For returns within the Spanish mainland, we cover all standard return shipping costs. For international return shipments outside of Spain, the customer will be responsible for covering the return shipping fee.
- Our in-house quality inspection team will fully examine the returned item within 3 business days after we sign for the delivery, to confirm it meets our stated resellable eligibility requirements.
- Once your returned product passes the inspection, we will proceed to process your refund request. We will never issue any refund before we receive and physically verify the condition of your returned item.
4. Approved Refund Details
All approved refunds will be issued back to your original payment method you used to place the order, and the full transaction sum (excluding original delivery fees and any express shipping surcharges you paid at checkout) will be credited to your account within 7 to 14 business days, depending on the processing speed of your payment service provider.
If the returned item is confirmed to have manufacturing defects that are not consistent with our product descriptions, we also offer you the alternative option to exchange the item for a brand new identical product, instead of processing a monetary refund.
5. Damaged or Lost Return Parcels
We are not responsible for items lost or heavily damaged by the courier during the return transit process. If your return parcel is lost, you will need to file a formal claim with the shipping provider to recover the cost of the product, and no refund will be issued by our team as we have not received your returned merchandise.
6. Contact Information
If you have any questions about this Refund and Returns Policy, need to submit a return application, or require further clarification on our no-only-refund rule, you may reach out to our support team at any time using the following details:
- Company Name: KARIM SAAD CLOTHING BRANDS SL
- Website: www.karimsaadclothing.com
- Contact Email: ordprc@karimsaadclothing.com
- Registered Address: Calle Pleyades Esc. 11, Planta Baja, Puerta 61, Conjunto, 29660 Marbella, Málaga, Spain
- Contact Telephone: +34 (952) 906325